Last updated: 10 September 2026
Refund eligibility depends on the stage of work, procurement commitments and the signed proposal or project agreement.
Consultation / Booking Amounts
If a paid booking or consultation is offered, its refundability should be stated clearly before payment.
Project Cancellation
Where a project is cancelled after design, procurement or execution has begun, completed work and committed third-party costs may be deducted before any eligible refund is calculated.
Custom / Procured Materials
Custom-made, ordered or non-returnable materials may not be refundable once ordered, subject to supplier terms and applicable law.
Approved Refunds
Approved refunds should be processed to the original payment method within the timeline communicated by the business and payment provider.